360°:

our single-source data solution for customer satisfaction, loyalty and advocacy benchmarking

How well is your organisation performing month by month against competitors in your own sector when it comes to customer satisfaction, advocacy and loyalty scores? And how do you compare with the trends and advances in other sectors?

360° is the special single-source data solution from RS Consulting, that can give you all the answers you need all year through at a cost-effective price.

So how does it work? Every month we survey a nationally representative sample of 1000 consumers online. We then use our findings to create satisfaction, advocacy and loyalty norms which we report at sector and brand level every quarter.

These reports are available to you by subscription, giving you a unique insight not only into your own customers’ satisfaction, loyalty and advocacy but also your competitors, your own sector and those of the customers of other sectors. Get in touch to find out which sectors we cover and how you can subscribe.